Many of us are making frantic calls to friends and families in Japan over the past few days, without regard to costs. Now, AT&T Ma. Bell is offering the customer’s wired and wireless billing relief for calls made to AT&T between March 11th and March 31st. Under this plan, AT&T wireless postpaid users will not be charged for international long-distance calls or text messages to Japan from the US and Puerto Rico. Like this, the residential Wireline customers can get their credits for up to 60 minutes of direct calling to Japan.
Press Release
AT&T Offers Wireless, Wireline Billing Relief for Consumers Calling and Texting Family, Friends in Japan
DALLAS, March 14, 2011 /PRNewswire/ — AT&T* today announced it has implemented international calling and texting support efforts for U.S. residential wireless and wireline consumers trying to connect with loved ones in Japan, following last week’s tragic earthquake and tsunami.
Effective beginning last week, March 11, and continuing through March 31, AT&T wireless postpaid customers will not be charged for:
- International long distance usage from the United States and Puerto Rico to Japan
- Text messages to Japan, originated from a U.S. wireless number
In addition, and also effective March 11 through March 31, residential wireline customers can seek credits for up to 60 minutes of direct dial calling to Japan:
- Upon receiving their wireline bill, customers may call AT&T to receive adjusted calling for up to 60 minutes. In other words, no charges for up to 60 minutes of call time from the United States to Japan between March 11 and March 31.
For any of the above activity, customers will either see no charges reflected on their monthly statement, or they will see a full credit applied to their statement for activity between March 11 and March 31.
“We want to help our customers connect with loved ones in Japan in anyway we can,” said Mark Collins, senior vice president, Voice and Data Products, AT&T Mobility and Consumer Markets. “Connecting with family and friends is most important at times like this- we want to make it as easy and worry free as possible for our customers.”
Still available, AT&T wireless customers can text “redcross” to 90999 to give a $10 donation to help the Red Cross with disaster support efforts in the area. No text message fees apply.
And, TV Japan the 24 hour Japanese news channel is available for free through March 17 to all U-verse TV subscribers, allowing viewers to follow the news and recovery efforts. TV Japan can be found on channel 3680.
*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.