Location settings, backup configurations, or reset the Samsung Galaxy Note 2 to erase all personal data.

• From the Home screen, press Menu key and then tap Settings > Back up and reset.

Mobile Backup and Restore

• The device can be configured to back up your current settings, application data and settings.
• From the Home screen, press Menu key and then tap Settings > Back up and reset.
• Tap Back up my data to create a backup of your current phone settings and applications.
• Tap Backup account to assign the account being backed up.
• Tap Automatic restore to assist in the re-installation of a previously installed application (including preferences and data).
• Tap Factory data reset to reset your device and sound settings to the factory default settings. For more information, refer to Factory Data Reset below.
• Tap Collect diagnostics to collects diagnostic data for troubleshooting use. For more information, refer to Collect Diagnostics below.

Prior to doing a Factory Reset

Before initiating a factory reset, it is recommended that you backup your personal data prior to use.

To export a Contact list to your microSD card:

• From the Home screen, tap Contacts icon.
• Press Menu key and then tap Import/Export.
• Tap Export to SD card > OK. For more information, refer to Export/Import Contacts On Samsung Galaxy Note 2.

Verify your images and videos are on your microSD card:

• From the Home screen, tap Apps > Gallery icon.
• Verify the Gallery contains all of your pictures and videos.
• Remove both the back cover and remove the internal microSD card prior to initiating the process.

Factory Data Reset on Samsung Galaxy Note 2

• From this menu you can reset your device and sound settings to the factory default settings.
• From the Home screen, press Menu key and then tap Settings > Back up and reset > Factory data reset.
• Read the on-screen reset information.
• Tap Reset device.
• If necessary, enter your password and tap Delete all. The device resets to the factory default settings automatically and when finished displays the Home screen.

Collect Diagnostics on Samsung Galaxy Note 2

• This feature only collects diagnostic data for troubleshooting use.
• From the Home screen, press Menu key and then tap Settings > Back up and reset > Collect diagnostics.
• Read the on-screen System Manager Application information.

Note: This software collects only diagnostic data from your device so that Service Provider technicians can better troubleshoot issues with your device.

• Choose to enable or disable the feature by placing a check mark in the Allow Diagnostics field.
• Select either More Info.. (to read additional information) or Close to close the message screen.

Note: Selecting Close only closes the current description scree and does not disable data collection. To disable data collection, go to Settings > Back up and reset > Collect diagnostics and turn off the Allow Diagnostics feature.