Learn how to reset on your Sony Xperia Z2. You can force your device to shut down in situations where it stops responding or won’t restart normally. No settings or personal data get deleted.

• You can also reset your device to its original factory settings, with or without deleting all of your personal data.
• This action is sometimes necessary if your device stops functioning properly.

Note: Your device may fail to restart if the battery level is low. Connect your device to a charger and try restarting again.

To force the device to shut down

1. Detach the cover of the micro SIM card slot.
2. Using the tip of a pen or a similar object, press and hold down the OFF button until the device shuts down.

Note: Do not use overly sharp objects that could damage the OFF button.