Learn how to troubleshoot on your Samsung Galaxy Tab S. Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
- Password: When the device lock feature is enabled, you must enter the password you set for the device.
- PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.
- PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.
- PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
- When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.
- You cannot access some options without a subscription.
Your device does not turn on
- When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.
- The battery may not be inserted properly. Insert the battery again.
- Wipe both gold-coloured contacts and insert the battery again.
The touch screen responds slowly or improperly
- If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.
- If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.
- The touch screen may malfunction in humid conditions or when exposed to water.
- Restart your device to clear any temporary software bugs.
- Ensure that your device software is upgraded to the latest version.
- If the touch screen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or has fatal errors
- If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button and the Volume button left simultaneously for more than 7 seconds to restart it.
- If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings > General > Backup and reset > Factory data reset > Reset device > Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
Note
This guide will work on all Samsung Galaxy Tab S’s; including Samsung Galaxy Tab S 8.4 and Samsung Galaxy Tab S 10.5
