Learn how to Upgrade With Samsung Kies on your Samsung Gear 2 Neo. Download the latest Samsung Kies from the Samsung website. Launch Samsung Kies and connect the Gear 2 Neo to the computer.
Samsung Kies automatically recognizes the Gear 2 Neo and shows available updates in a dialogue box, if any. Click the Update button in the dialogue box to start upgrading. Refer to the Samsung website for details on how to upgrade.
- Click Update in the dialogue box to start the upgrade process. If a dialogue box does not automatically display, click the Gear 2 Neo name in the Connected devices list, and then click Firmware upgrade.
- Follow the displayed instructions to complete the upgrade process. When the upgrade is completed, a completion message displays on the screen and the Gear 2 Neo automatically resets.
Note:
- Check the Gear 2 Neo battery status before upgrading the software. Charge the battery fully before upgrading the software.
- Do not turn off the computer or disconnect the USB cable while the Gear 2 Neo Neo is upgrading.
- Do not connect other media devices to the computer while upgrading the Gear 2 Neo. Doing so may interfere with the update process.
- While upgrading the Gear 2 Neo, do not launch other applications on the computer or operate the Gear 2 Neo to prevent overloading the computer.
- If you lose the connection with the Internet while upgrading the software, check to be sure the LAN cable is connected properly and then try again.
- Firmware upgrades proceed only when your Gear 2 Neo is properly connected with the computer, the device is connected properly, and the devices model name displays to the left of the Samsung Kies screen.
